Key reporting areas include performance of the WhatsUp Gold database (either local or remote), WhatsUp Gold services and Flow Monitor status. By enabling self-monitoring of the WhatsUp Gold Server and Flow Monitor health, Alert Center minimizes risk of missing key infrastructure events due to management system unavailability. Alert Center provides detailed visibility into the application health of the WhatsUp Gold installation itself. In a monitoring environment, the management system itself can be a singular point of failure. Notes detailing the actions taken can be added to the acknowledgement process, providing the operations staff with quick access to problem resolution data, in the event a problem reoccurs.
When the issue is resolved, designated team members in the escalation path are notified and the device is again available for future monitoring and alerting. No further notifications are sent unless triggered by the escalation policy. When first responders acknowledge alerts, it indicates that the specific system or device is being worked on. Alert AcknowledgementsĪlert Acknowledgements in Alert Center allows network managers to respond to alerts, provide status and acknowledge ownership of the resolution process. After a problem has been resolved, other users can be notified of the resolution and subsequent steps of a running notification policy are halted. This ensures that critical problems have the right management attention and pending issues don’t fall through the cracks. If a problem is not addressed in the specified timeframe, the next level of notification alerts is sent out to designated individuals or even Help Desk systems (for automatic trouble ticket generation) via email. Notification policies may include multiple escalation steps based upon user-specified intervals. Network managers can define and implement notification policies based upon the criticality of a device or system within Alert Center.
For example, a systems administrator can configure a CPU threshold that will alert if a server CPU exceeds and maintains more than 90% utilization for a period of 5 minutes or more. Threshold settings include defining minimum or maximum accepted values and the time duration before an alert is triggered. Key features of the WhatsUp Gold Alert Center include: Configurable ThresholdsĪlert Center enables network managers to easily configure, set and modify thresholds for monitored resources. Monitor and manage the WhatsUp Gold installation for performance.Coordinate alert response via acknowledgements and multiple levels of escalations.View reports on all configured monitors, running notification policies and event logs.
WHAT IS PASSIVE MONITORING IPSWITCH WHATSUP GOLD FOR FREE
And it is included for free in all WhatsUp Gold versions (Standard, Premium, Distributed and MSP)! In fact, Alert Center sets a new bar in alert management by introducing a level of operational usability not found anywhere else. And existing performance, custom and passive monitors configured in WhatsUp Gold are automatically brought into Alert Center and can be configured with thresholds. It can be configured to include or exclude devices and groups for any of the threshold, alerts and notifications. You can easily alert on performance monitors, passive monitors and WhatsUp Gold Flow Monitor (plug-in required). It provides a single integrated workspace that consolidates all alerts, notifications and alert acknowledgements for easy configuration and management. WhatsUp Gold’s new Alert Center functionality can do all this and more. A well-designed tool should make alerting effortless, providing information to you in an easy, intuitive, and actionable way. After all, the purpose of a network management tool’s alerting component is to inform you in real time of failures and impending issues so that you can remediate them before they adversely affect business. You would want everything that needs your immediate attention be presented right up front, so you can address it quickly and efficiently. After all, you need to know what’s on your network, what level of monitoring is in place, the current status and prioritization of alert messages, and who has ownership of the problem. If you’re like most network managers, you probably spend a lot of time with your network management tool’s alerting, troubleshooting and escalation workflow features.